FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 3-5 business days.
Tracking numbers will be updated 2-3 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please email us at timelesstreasuresco18@gmail.com

I am not in love with my order, can it be returned? What if there is an issue?
Custom Magnets are not eligible for returns and/or exchanges because they are custom made.  Be sure to edit your pictures prior to checking out.

Pre-designed Magnets are eligible for returns and/or exchanges ONLY if product is defective upon arrival.  

We take pride in our products but do understand there can be some issues - please reach out so that we can make it right.  

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email. Once you double check if the address given is wrong kindly notify us via email at timelesstreasuresco18@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to timeslesstreasuresco18@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.